Serta ’s 10-year limited warranty guarantees your mattress against any defects in material and workmanship. This is convenient because you don’t get to test the bed initially as it’s sold online. : Return policy: B-Serta provides a 120-day trial for iComfort, allowing one exchange within this time. Thank You for Your Reply! Weve had our for 5 yrs. Wonder why anyone would pay over $3000 for an inferior product. So there is small tear/rip in cover where apparently coffee spilled through and I didn't notice. iSeries. Want to know what I have heard from them? 120-Day In-Home Trial. Product or Service Mentioned: Perfect Sleeper. We will send you our Mattress Buyers Shop with Care Guide and Checklist and keep you informed of special promotions, and sales on Serta® products. Comfort is personal. The models in Serta's iComfort EFX collection range in firmness from ultra plush to ultra firm, and from 9" to 13" in height. The Serta iComfort line of mattresses appeals mostly to mattress buyers looking for a well-known memory foam mattress brand in traditional mattress retails stores. * Model availability and pricing may vary by local authorized Serta … CF2000 Firm - Serta iComfort mattress featuring Cold Touch™ Cover technology and Carbon Fiber Memory Foam. Sinking spot is bad!!! They are available through national department store chains, such as Sears, Macy's and J.C. Penney, as well as numerous local and regional retailers, both online and in stores. With a comfort rating of 4.5 out of 10, it’s a medium-firm feeling comfort. You will be able to edit the text before publishing. The Serta Warranty & Quality Assurance Program Our goal is to provide you with the highest product quality and durability so you can enjoy your Serta mattress for years to come. Preferred solution: And, the person that loves the pillow top mattress probably wouldn’t like sleeping on the very firm mattress. Serta iComfort mattresses are made by Serta, a company based in Hoffman Estates, Illinois. Our backs are always sore now. had the cover on all the time over a 6 month period the mattress starting sinking and sunk more than 1 1/4 inches. While Serta iComfort beds are newer to the market than some other brands, they seem to be fairing okay in terms of lifespan and durability. We pride ourselves on our Quality Assurance program and having a very low product return rate. The new iComfort Hybrid Recognition Extra Firm mattress combines multiple layers of the most advanced foams, Duet Elite Coil System and luxurious materials to offer the … A warranty from Serta = a lot of BS! The Savant Plush is a 12-inch thick no-flip mattress that offers edge support, memory foam padding and other padding. I bought this bed after I gave birth, now my daughter is 6 months old, I notice mattress wear is pretty bad for the price this bed runs for. Serta does make an apparent effort to get in touch with customers who report mattress problems in a review: Customer service associates reply to reviews left on the product page on the Serta … The company was founded in 1931 when 13 independent mattress manufacturers licensed the name. We bought Serta Icomfort King Mattress in Oct.2013 it came with 25 year warranty but warranty would be voided if you didn't purchase a $90 mattress pad cover. If a mattress is uncomfortable for you, this does not mean that there is a product defect present. Since it doesn’t sag where you can see it with no one on it, it isn’t covered by their ineffective warranty. Good Warranty & Returns Policy . The hybrid design became popular shortly after memory foam mattresses came on the scene. i will never buy another one. Total cost of over $3000 and two years later you can’t sleep on it. I filed a claim with Serta about a month ago. It may be that the mattress is simply too soft or too firm for your body’s unique needs, and replacing your mattress model with the same model will not alleviate the problem. Serta iComfort: The design of the Serta iComfort keeps you cool while sleeping. Just looked them up in Consumer Reports, who also mentions that there are a lot of complaints about the mattresses sinking after a short period of time. Explore Serta’s 2020 product catalog. A 2 inch stratum of Serta® Support froth rests below our assureds Action™ Gel computer memory Foam, creating a firmer feel at the … 6 comments. Icomfort. Don’t recommend a Serta purchase as you are only paying for a name and not a quality product! When you purchase a new mattress, it is important that you speak with your retailer to understand your return and/or exchange options under the store’s policies. The iComfort mattress comes with multilayered mattress-cooling … The Savant Plush is an unquilted soft mattress model released in 2011 that is part of the iComfort product line manufactured by Serta. Significantly more sagging when my 165 pound body is on it. Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy. About one in 10 owners experiences early impressions or reduced support, which is about average for memory foam, but better than typical spring beds. If a mattress isn’t comfortable for you, it doesn’t mean that there is a problem with the quality of the product; rather, it means that this particular mattress model isn’t the right match for your comfort needs. Get contact details that poster left for the company. Warranty issue. Serta iComfort mattress features a cooling foam technology for optimal temperature regulation and the coolest, most comfortable sleep ever. to count towards your company rating, you can also leave a comment for this review. Now the warranty of the mattress protector has been denied because they asked me when the stain happened and I didn't know guessed a date and it was not within the 5 day window that they have to report a claim! contact Serta Customer Service for warranty service at 1-888-55-SERTA (1-888-557-3782) between the hours of 9am to 5pm EST Monday - Friday. You must keep the mattress at least 30 days before being eligible for a return. It is also important that you take your time when selecting a new mattress, to insure that you are picking the right comfort match for you. The Genius seam offers the perfect balance wheel of plush Serta iComfort Warranty and extra firm support. Conclusion. While one person may love the comfort of an ultra-plush pillow top mattress, another may prefer a very firm mattress. Serta’s warranty exists to insure that your Serta mattress set is built to our high quality standards and protects against manufacturing defects. If a Serta mattress or box spring is found to be defective per the terms of our warranty, we will stand behind our warranty 100%. Editor's Note(s): The iComfort Savant by Serta was previously known as the iComfort Revolution. We bought this! Description Features Specifications Warranty Reviews Description The 12.5" Serta iComfort CF3000 Plush mattress has 3 cooling layers with layers of EverCool® Fuze Gel and EverCool® Supreme Memory Foams that provide a plush feel. They are all over the shopping networks trying to sell their junk. Bought an icomfort bed in 2015 and it had a 10 year warranty and neither the dealer nor serta took responsibility for lousy workmanship on this product so beware of Serta matresses It … The Genius seam offers the perfect balance wheel of plush Serta iComfort Warranty and extra firm support. Plus, a layer of Ever Cool Gel Memory Foam helps enhance breathability to promote airflow and further reduce heat build up. Starting a warranty claim can be done right on the Serta website, and once you’ve made your claim, a member of the warranty team will reach out to you for the next steps. Where I lay is sinking in badly. These mattresses have a 25-year limited warranty. Review #792696 is a subjective opinion of The company has been able to partner up with a very generous program that allows you to return or exchange your Serta iComfort mattress within the first 120 days after you buy it. Maybe that's where I need to starting posting about their *** customer support. It is over 4 years old and cost less than $300 for the king set. It sags 5-6 inches when you lay on it. For comparison, the queen size Casper mattress is just over $1,000 at MSRP, while the Serta iComfort queen size is closer to $1,800. So I had to fall back on the warranty of mattress protector. Over the years, they have devoted designs to thick comfort layers with a pressure relieving feel and additional cooling foam technology for warm sleepers. Write a private message as Serta verified representative. A 2 inch stratum of Serta® Support froth rests below our assureds Action™ Gel computer memory Foam, creating a firmer feel at the sleep surface. Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy. Serta’s warranty exists to insure that your Serta mattress set is built to our high quality standards and protects against manufacturing defects. The Blue Fusion 1000 Luxury Firm mattress is one we recommend. My problem is what the *** does small stain not anywhere near the sinking of mattress have to do with the quality of the mattress..We are now out $2500 for mattress because no one is covering warranty. I had inspector from store we bought it at come out he noticed a small stain on mattress said warranty for mattress is voided now because of this! The iComfort mattress comes in both memory foam and hybrid versions. Serta iComfort mattresses come with a 10-year warranty against factory defects. Private messages do not impact your company rating. If you have moved or if your retailer is no longer in business, please contact Serta Customer Service for warranty service at 1-888-55-SERTA (1-888-557-3782) between the hours of 9am and 5pm EST, Monday–Friday. If the dealer cannot be reached, please contact Serta Customer Support. 1.0. It offers cooling, pressure-relieving comfort while also supporting every curve of your body. Our valued retail partners are authorized to provide warranty service, and can do so promptly and efficiently. You will be automatically registered on our site. Awful customer service sagging mattress. We bought this! It is the perfect blend of a plush mattress and a medium firm mattress so the sleeper feels both comfort and support. If you want your response I have the same sagging problem after 3 years-technician measured the sagging at 1 inch and Hagerty indicated the manufacturer will replace after 1.5 inches. We bought Serta Icomfort King Mattress in Oct.2013 it came with 25 year warranty but warranty would be voided if you didn't purchase a $90 mattress pad cover. Warranty coverage: C: Serta provides 10 years non-prorated coverage. iComfort. Same exact situation, except ours is sweat stain on mattress. Warranty. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All Anything more is out of warranty and not covered. Search the address, company name, city,town or postal code, below. Now it sinks in so far I feel like I have to climb up out of it. Feel supported during long days in this ergonomic executive chair with PostureSync Responsive Support System which features lumbar support that adjusts to your recline angle and needs. Whether youre working at the office or working from home this Serta iComfort i5000 High Back Executive Chair delivers the support and comfort you need to succeed. Those layers then rest on top of traditional design innersprings. Visit a retailer to find the iComfort by Serta for you. Serta iComfort has been a favorite mattress of mattress big-box stores and traditional mattress retailers for decades. The Serta iComfort TempActiv ll is a good medium firmness mattress and has multiple features to aid in cooling, comfort, and support. Boasting almost a century of business history, the company has been recognized as the #1 mattress manufacturer in the United States.. So now we are out $2500 for a mattress that we can't sleep on! This layer is idealistic for those who want the benefits of memory foam,… Several steps in getting this done included sending the cover back to manufacture, copies of receipts, date of incident, etc. Serta Mattress. Serta may offer a warranty, but the consumer will never get anyone on the phone to get help. Serta Cons: For Warranty or issues with your current product or for Product Registration:E: cancustomerservice@SertaSimmons.comP: # 1-877-809-0094. I purchased the Serta I Comfort twin king for my wife and I. Serta mattresses come with a 10-year limited warranty. Comment the review as Serta verified representative. Details. Reason of review: The foam does bounce back up but holds no weight when you lay on it. Mattress in a Box. But the flip side is that they can leave you feeling sinking or stuck-in the memor… Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. You can try to reach review author by writing a comment to the review or try one of our business solutions. For Warranty, Product Registration, Reviews and more: Visit Our Customer Care Page Mattress Selector Customer Care & Warranty My Account ... Serta iComfort. We pride ourselves on our Quality Assurance program and having a very low product return rate. Collette of Oswego County, NY. Great Comment! I wished the bed would keep it shaped longer. Comparing Serta iComfort vs. Casper If you’re on a budget, Casper takes the cake in terms of an affordable mattress . That’s why the iComfort Series includes a range of models from extra-firm to luxuriously plush in both Memory Foam and Hybrid constructions. The mattress was medium firm when we bought it. GARBAGE! iComfort Hybrid mattresses are a made with gel-memory foam providing the conforming layers on top. Serta Line: Serta iComfort Model Name: Renewal Refined Additional Information Renewal Refined Description: The Renewal Refined is an unquilted foam core medium mattress model released in 2012 that is part of the iComfort product line manufactured by Serta. Hotel Mattresses Ours did the same thing. Would You Like to Convert It Into Review? New mattress. After all, you will sleep on your mattress every night for years to come. The Serta mattress brand is an industry leader. We are processing your message. (See mattress warranties: what to know. Username and password will be sent to you via email. Warranty Brochures 2015 Serta Warranty Brochure: • All Brands 2014 Serta Warranty Brochures: • Serta® Brand Warranty • iComfort® ®Sleep System by Serta Warranty As pointed out by reviewers, the warranty only covers sagging at a depth of 1.5 inches. Serta iComfort Mattress Warranty. Zero They used to be a good company not they suck. Every individual has unique comfort needs. had the cover on all the time over a 6 month period the mattress starting sinking and sunk more than 1 1/4 inches. iComfort Blue 100 Experience the benefits of Serta’s new Temp Active Gel Memory Foam with the Blue 100 Gentle Firm mattress. If you wish that your prior post be removed, submit a notarized letter. This promise is backed by our Serta Quality Assurance Program, one of the most stringent and rigorously enforced product quality programs in the home furnishings industry. Many people like memory foam mattresses because of the way they conform to your bodys curves. 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