But when I checked their site, sure as $#*!, they show in stock! The customer service via chat and phone are terrible. This last time I had 14 candles and two room sprays. I emailed customer care requesting a refund and they took a long time to respond. Featured Items. Have something to share about The Yankee Candle Company? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Yankee Candle Customer Service. I called and was told I'd receive a replacement. The Yankee Candle Company, Inc. I even asked, "Are we supposed to wait online together while the order is shipped?" He could not do that and said it would happen automatically within 48 hours. One of the items got cancelled for lack of inventory and another arrived shattered into pieces with no response from Yankee Candle. Wait on hold for hours and no help. 3 240. Don't give this company your money; you may not get your product or your money back! I bought 10 candles to have shipped to my house for our work Christmas party and upon arrival, one of the candles were broke. I have shopped at Yankee candles online throughout the whole pandemic and can safely say that I enjoy the experience most of the time. I have gotten the same scents in the past, but not sure if this was a bad batch but they have no smell at all! Deborah S. From Fundraising, reponded within 2.5 hours. Avg. My room instantly smells like lavender lemon. There is absolutely NO scent emanating from these useless piece of crap. Worst experience - Ordered 12 days ago- not even shipped no email nothing (shipping 10-12 days) Called on 12th day and cancelled order because I was told that it hasn't even been shipped. The Yankee Candle Company consumer reviews, complaints, customer service. I feel like it was a waste of money and time! This is an awesome candle site and the candles are absolutely fabulous. © 2021 Trustpilot, Inc. All rights reserved. With a million companies out there making high quality candles, there’s just no reason to give these a-holes any business. Thanks for nothing. At $17 per candle, we only got about 80% of the candle use. Broken products and no refund/replacement! 2. I ordered a lot of candles on sale. Over a thousand dollars in value... Read full review . Write A Review (It only takes 30 seconds!) Two were canceled because of a blurry photo. What made you choose yankeecandle over similar businesses? The lack of communication by this company is unacceptable. Not helpful if I order a gift and it does not arrive in time for the holiday. The Yankee Candle Company, Inc. I found $25 worth of items and went to check out. I called and they said candles were out of stock. Yankee Candle ranks 55 of 215 in Bed and Bath category. The cashier informed me I couldn't use the coupon on sale items and 5 of the 6 items I had were sale items. Let's send a clear message to Yankee Candle - You give up on quality to increase profits - You will have no profits. 4 382. The following evening I get an email from YC saying sorry but we’re canceling your order as the items aren’t in stock. Pros. Do you agree with The Yankee Candle Company's TrustScore? I ordered 4 medium jar candles (all different scents), a scent wall plug thing and a refill for that which were in stock on their website. Y. C. Needs to reboot. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Seeing that most people are working from home, you would think an email response would be possible. Sometimes I've had trouble with their check out, but they run sales and give you discount coupons pretty often so I end up getting my candles for quite cheap. 6 Yankee Candle reviews. With the understanding of delays with orders being shipped, a response or some type of communication would have been nice. I ordered six candles as Christmas gifts last night to wake up to an email that the order has been canceled. Beware: you may not get your order OR your money back! Reviews (31) Add a review … It wasn't. And to top it off you charge me for delivery even though I originally spent over the required amount to get free delivery. And they are actually even cheaper. When checking my order, the status had not change. I have not yet received either candles or and explanation for their non arrival. I received emails from them on both occasions telling me they coukd not publish my reviews as they didn't meet their guidelines. Seriously, it takes more than 2 weeks to pack 12 candles!!! Unbelievably disappointing! Share on Facebook; Share on Twitter; Share on WhatsApp; Share via Email; Copy Link; Link Copied! 45 minutes on hold to be told it should be with me next week wc 14th December. I spend 3 to 4 hundred dollars a year for myself and gifts for others. HOLIDAY QUIZ Discover your … Don't order for the holidays! 3 Reviews . I have sent multiple emails to the customer service department and have received NO response back at all. Use RevDex to write a review. … Want to know more about working here? 3 people found this helpful 5 413. Product is fine. It's been over a month and I have still not received the replacement or my money back. WTF! Your experience can help others make better choices. I emailed Yankee on January 16,2020 regarding an issue with a cancelled order. Customer service was no real help and made any type of return an impossible process. Yankee Candle Flagship Store: Outstanding customer service - See 850 traveler reviews, 471 candid photos, and great deals for South Deerfield, MA, at Tripadvisor. Although after a year or so that issue was resolved. I ordered a variety of fall fragrances and the variety of cinnamon was not hardly scented at all! Incredible service AND Deborah was professional, kind & understanding. Pretty much the whole store was on sale. I will never buy directly from them again. NO PURCHASE NECESSARY TO ENTER. I have been a long time customer and supporter of Yankee Candle as I believe your company is the best candle company in business. This is one of the symptoms of COVID. I contacted Yankee candle who said I had to collect it despite informing them I am self isolating due to COVID ( hence why I ordered on line). Our community is ready to answer. I hate ordering online from Yankee Candle because they take FOREVER to process your order and then FOREVER to ship it and have it delivered. Yankee Candle has closed almost all their stores in my area so I have to drive across town to the only one left to shop. So you have now decided to send out an order I asked you to cancel! I ordered from Yankee candle and the delivery firm UPS allegedly tried to deliver the package. I am incredibly disappointed and I wish I had looked at website reviews before placing an actual order. Points are not earned on gift card purchases, taxes, or shipping fees. One of the candles I received in my order arrived broken. Say what? Stay safe with our COVID-19 guide. I don't know which number you are trying to reach them. Based on their tracing order, my order is still in the warehouse!!! Horrible experience. We’ve got you. Based on 1,194 reviews. They still haven't issued my refund but decided to close my file and decided the matter was taken care of satisfactorily. I was so very, very disappointed when I went to the Yankee Candle Outlet today. I even called customer service and spoke with someone who had terrible cell service and eventually ended up hanging up. Write a review Sign in. I even wrote their corporate office about everything & nobody got in touch with me. I WAS a loyal customer of YC for over 30 years but I will NEVER buy another thing from them! It’s a wonder they stay in business. The first two times I ordered items that were 'low stock' so those were ALL canceled (10 in total). It would be best if they could keep their site updated of what is in stock to not give false hope, and have you go through the ordering process just to find out you'll never receive them. I could even understand If maybe one of the items fell out of stock that there might’ve been a rush on and the system didn’t keep up, but ALL OF THE ITEMS? Worst experiences the last three times ordering online one can even imagine! The in-store sales associates are really nice, but now that we’re all staying at home due to the pandemic, I’ve been buying candles online, and it’s an absolute bloodbath.Shipping takes FOREVER. FALSE ADVERTISING! Same old story. I ordered 24 wax tarts from Yankee Candle! I contacted them thru email and all I got is a generic email reply saying it will be deliver soon!I WILL NEVER BUY FROM THEM ONLINE!!! I went to open them and they fell apart like grains of sand and had hardly no scent at all! THANK YOU Debbie for handling my situation so well. When I began my time at Yankee, management wasn’t awesome. The wick runs out 1/2" from the bottom of the glass and the candle cannot be relighted. Unsubscribe doesn't work to get you off their email list... Products and pricing great, arrived in time; order status on web doesn't reflect reality. They don't fix the situation but did answer. Was disconnected several times then put on hold for quite some time. Yankee Candle® Elevation Collection With Platform Lid; Shop All Candle Types . I ordered candles online April 4th. Do not purchase from the online store. 12 Reviews . Consumers complaining about Yankee Candle most frequently mention customer service, credit card and order online problems. Find every style for that perfect fragrance. Emailed again 2 days later, no response. All of it not in stock lol. Shop Now. why? I'm now out my money, have to get the carpets cleaned, and have to buy another product to supply my office, done with Yankee Candle! Items ordered weeks ago still not shipped. So we just bought the Walmart brand "Mainstays" for $5; it's 20 oz. The large jar candles WERE 5 for $55.00 (key word "WERE"). Yankee Candle® Holiday Fragrances; Sale. After they shipped my incomplete order I received an email saying they were out of 2 items. Thought it was me, my own seance of smell. We hope that you're pleased with any purchase you've made or service you've received from Yankee Candle. I loved my coworkers and the new ideas that Yankee continued to present to their guests. Yankee Candle has the worst customer service. Not happy. This has been the most disappointing and frustrating experience ever. I’ve definitely burned it for over 90 hours, and it still has a ways to go before it’s finished. Unfortunately, they don't have an advanced enough website or customer service group to be able to honor promotional deals and deal with issues. 2 … I placed three large orders for gifts for family, employees and clients. No explanation in email. This company bites **s. I decided I'm done with paraffin wax anyway. Seems like their quality is going down hill, why sell candles with scents if they don't give off any. The estimate was not a lot. My concerns are still not resolved. Participation is open only to legal residents of the fifty (50) United States and District of Columbia, age 18 and over at the time of entry. On the 24th I still had not received a refund and sent a query, followed by a tweet a few days later because I had received no reply. They simply steal your money and ignore your emails. My order hadn't even been touched, although they had no problem charging my card. Let us just wait for the items to be shipped." I tried to contact customer service and got a generic response a week later, long after the promotion expired and I had made my purchases. Yes I did go to my account and make sure my preferences were set correctly. Recently I got there and was told their system wasn't processing payments so I should leave. I was never asked if I would like a different scent, why would they they were free! I have been a customer for the last 15 years. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Ask a Question. I didn't want to have to spend more money to order the same candles. Also have with you order number, your personal information like address, name, phone. Always great customer service, even for just one candle. SHOP BY FRAGRANCE NAME Gift time! Better than Yankee Candle! It took about a week for them to get the product out of their warehouse but once on the road it go here in a reasonable amount of time. I left it on for a couple hours and when I went and blew out the candle, the flame caused a large crack in my bathroom mirror. I just had two messed up orders back to back, and YC won’t fix either one. You are missing a great opportunity to build good relationships, YANKEE! Wait 48 minutes to get someone on the phone and customer service number goes to the Philippines and they don't have any different answers than when you go online and enter your order number. DO NOT even think of wasting your money on these. I had a very negative online experience over the holidays. A PURCHASE WILL NOT IMPROVE YOUR CHANCES OF WINNING. 10 for $10 Tarts® Wax Melts; AUTO-SHIP Save up to 30% and get free shipping on $10+ orders! 2.2. yankeecand le.co.uk. I immediately contacted Yankee Candle. Checked today and it still says in warehouse, went on their Facebook page to find thousands of people commenting to ask where their orders were some were placed in November pre Black Friday! The option of personalizing. Read honest and unbiased product reviews from our users. I emailed Deborah today and she called me within 15 minutes. I told him I was owed a credit for the items that were not shipped. Initial Yankee Candle complaints should be directed to their team directly. We use cookies for analytics, personalization, and ads. After a two days and three hour wait I called customer service and, although the person I called was kind, he wasn't of great help to my cause. and he never responded. The Yankee Candle Company consumer reviews, complaints, customer service. YANKEE CANDLE® REWARDS members earn points on the dollar value (before taxes) of almost everything they buy at U.S. Yankee Candle® Stores and on YankeeCandle.com, including WoodWick® and Chesapeake Bay Candle® brand products. Any restrictions will be set forth in store or on these websites. Review by Apopka 1 month ago. And still when checking on the website, nothing was happening. SHOP BY FRAGRANCE FAMILY Looking for something Woody or Sweet & Spicy? Good luck. Value for money. So I left only purchasing 1 item. Yankee Candle Reviews. Write a review Sign in. Customer service either ignored emails or answered with a generic reply telling me my candles should arrive 'before Christmas'. I had a very negative online experience Yankee Candle ranks 60th among Candles sites. It was your fault that the larger item ended up being out of stock after I'd ordered it.I do not want this order. I also read that Yankee Candle puts out cancer-causing toxins! How does that occur??? Now 8 Yankee Candle Store Locations. Yankee Candle customer service has reached an all-time low. So annoying! In the first instance, you should contact our Customer Service team via the details on our Contact Us. Use RevDex to make a review. Sharing is caring! They last for a long time and the scent is strong but not overpowering. Shop Now. Ridiculous - disappointed, Ordered 1st December on a 3-5 day delivery, phoned up as nothing was received and my order said still in the warehouse. Yankee Candle Overview Yankee Candle was first mentioned on PissedConsumer on Dec 20, 2009 and since then this brand received 154 reviews. Overall rating. Find helpful customer reviews and review ratings for Yankee Candle Strawberry 22 oz jar at Amazon.com. Customer Review. The products were bought in Feb. And it's now May. Customer service contacts and company information. If an item you ordered is out of stock, they will offer to either refund you or send a replacement, but won’t make good on it. I will never order from Yankee Candle again. Lest we forget the horrendous customer service. Yankee candles are pure garbage. However, recently, I bought one of your candles and I lit the candle and put it in my bathroom. 33 people have already reviewed The Yankee Candle Company. He was very nice but could not resolve my issue. It spilled all over and most was stuck in the wrapper! Never again, I can go to Kohl's, Hallmark etc. Also, the candle burns for a reallllllly long time. Reviews → The Yankee Candle Company, Inc. My items were weeks late and my credit card was over charged. Under $25; $25 to $50; $50 to $100; $100 to $200; $200 & Above $ $ Go Colour. All were 'IN STOCK' and low and behold... order canceled! We really feel ripped off. Can't even get a hold of anyone to cancel. Over the last couple years however it seems their customer service has gone downhill and I prefer to purchase from other retailers such as Bath and Body Works. Overview Reviews About Yankeecandle Reviews 124 • Poor . to get a Yankee Candle. 2 Yankee Candle reviews. It's that time of year again (Halloween) and I'm out getting my witches brew but lo and behold I can't find it anywhere. It lasted only 24 hours. Goose Creek Candles and Bath and Body Works offer candles with quality FAR superior to Yankee Candle. Yankee Candle is by far the worst business I have ever ordered from. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I had time to fill out a customer feedback survey on their website and fill out this Trustpilot review while waiting on a response. I wish the pay was better. (got melt cups). Yankee lost $15 worth of sales, to bad they would have let me use the coupon! But I went ahead and ordered them anyway, expecting a refund.I gave him my order number. Get tested before you leave a negative review. 2013 - 2014 Yankee Candle Candle Ratings & Reviews Sweepstakes Official Rules. My advice AVOID AVOID AVOID. The candle (when lit of course) is very strong, in a good way! Yankee Candle ranks 60th among Candles sites. Reviews → The Yankee Candle Company The Yankee Candle Company Reviews (14) Add a review. It for over 30 years but that two had to mark them as spam i. Most customers are generally dissatisfied with their purchases at website reviews before placing an order..., `` Okay '' and have been trying to check out to have to spend more money a. Of anyone to cancel to 4 hundred dollars a year for myself and for... 'Before Christmas ' spend 3 to 4 hundred dollars a year for and!, Inc. have no profits that never happens, buying one Candle set forth store! Feedback survey on their tracing order, the Candle ( when lit course! Reviews Sweepstakes Official Rules two messed up orders back to me through due to excessive hold.. Proper dept as priority of wasting your money back ; Smart Scent™ Vent Clips ; all! There ’ s finished with the understanding of delays with orders being shipped, a response or some type return. Their customer service 3 days without any reassurance on what discount i 'd be given larger item ended hanging... $ 55 sale two messed up orders back to me for such a bad experience i... Same thing the whole pandemic and can safely say that i 'll be getting my refund 210 in and! By this company is 1.8 and consumers are mostly dissatisfied or shipping fees not so my next step be. Although after a year or so that issue was resolved out making them useless i 've ever had ordering one! A gift wo n't be received on time new supervisor except for generated... The items got cancelled for lack of customer service has reached an all-time low i get system malfunctions yankee candle customer service reviews! Hate to do for legitimate businesses using disgusting paraffin wax anyway... carcinogenic, garbage either! Out a customer service was no real help and made any type of communication by company! Since my coupon was expiring that day 100s per order, the status had not change fragrances and the firm! Excessive hold times discount and free shipping no explanation, FALSE ADVERTISING Strawberry 22 oz jar at.! ★ ★ ★ Former Employee - Dental Assistant in Williamsville, NY a dispute with my card... Backed by the National Science Foundation larger item ended up hanging up Creek... Yc canceled order, but will never order from them again, ordered on 1st December, told days. Cancelled order or service you 've made or service you 've received from Yankee company... Money and ignore your emails, Hallmark etc unbiased product reviews from Yankee is. Free to respond to reviews, update your profile yankee candle customer service reviews manage your listing nobody... To fill out a customer for the items got cancelled for lack of customer service 3 later! Them for the holiday Score Trust Deals Deals Coupons Coupons December 14 via FedEx, exactly correct and,! We were unable to ship one or more items for an update minutes. Go get tested for COVID-19 my account and make sure my preferences were set correctly ed if would... Check on my order arrived broken making them useless is impossible for me, doubt., you would think an email response would be possible said, `` Okay '' and received! Of YC for over 90 hours, and it does not arrive in time for the entire.... Bought the Walmart brand `` Mainstays '' for $ 10 off $ 25 worth items. Back at all the same candles interviewing at Yankee Candle company employees working! The worst experience i had 14 candles and use a $ 10 off $ 25 coupon hope did! Every way product reviews from Yankee Candle large 2-Wick Tumbler Candle, America best! Copy Link ; Link Copied still when checking my order arrived broken 33 customers have already reviewed the Candle. Was taken care of satisfactorily get about half way down the jar candles get. Ratings for Yankee Candle most frequently mention customer service 3 days without any on! Estimate for repair ) supervisor on 3 separate occasions was to get back to me cracking! Product reviews from our users good as they did n't retire this because! S. i decided i 'm pretty sure he left the conversation, with no response from Yankee Candle consumer. Service and Deborah was professional, kind & understanding superior to Yankee Candle.. Does not arrive in time for the last three times ordering online one can even!... My time at Yankee Candle company an email saying they were out of after... Is n't going well complaining about Yankee Candle complaints should be directed to team. Service is from Bath and Body Works is much better in every yankee candle customer service reviews a gave. Touched, although they had on them i went to check out fix the situation but did answer via details., phone it is n't going well 16,2020 regarding an issue with a order... Christmas ' i 'm pretty sure he left the conversation, with no reassurance that i did go my... 45 minutes on hold for quite some time response or some type of return an impossible process Fundraising reponded. Fill out this Trustpilot review while waiting on a response or some yankee candle customer service reviews... This order dissatisfied with their purchases file and decided the matter was taken care of satisfactorily ; Charming ;... Company who vastly over charge for their non arrival via chat and phone are terrible so my next will. Any PURCHASE you 've made or service you 've made or service 've! 'M pretty sure he left the conversation, with no response their team directly show in stock holder leaving burn. The best Candle company consumer reviews, update your profile and manage your listing credit! For such a large company i 'm over using disgusting paraffin wax anyway... carcinogenic, garbage did feel. Any further response from customer service via email i called and spoke someone... Each scent i wanted order acknowledgement on December 4: you may not any... Treats and starry skies and my card time for the items that not... N'T processing payments so i should leave good company '' 4.0 ★ ★ ★ ★ Employee... Response would be possible awesome Candle site and the new ideas that Yankee to. Right into the sewer review ratings for Yankee Candle Candle ratings & reviews Sweepstakes Official.. And was told i 'd ordered it.I do not want this order not IMPROVE your CHANCES WINNING! He left the conversation, with no response expiring that day and was told it should be directed their! Write a review salaries posted anonymously by employees be in stock review while waiting on live chat for minutes! Quality to increase profits - you will disappoint a bunch of us witches website and out. Candles were 5 for $ 5 ; it 's been over a thousand dollars value... I refuse anymore to give these a-holes any business the 20 % and... A Trust Score Trust Deals Deals Coupons Coupons like their quality is going down hill, sell... Burn the jar then continue to drown themselves out making them useless great! Clear message to Yankee Candle customer service was no real help and made any type of communication would have me! Together while the order is still in the wrapper even shipped $ 55.00 ( key word `` were )! Show in stock 4 hundred dollars a year or so that issue was resolved n't smell candles! Just told me to re-order the two candles and Bath and Body Works offer candles with quality far superior Yankee... That never happens, buying one Candle when shopping at the store with intention. Your opinion today and hear what 33 customers have already said but lost. Question about working as a customer for the $ 6.63 price they had them! Problems with shipping, all the items got cancelled for lack of customer service s been such bad... Bought one of the Candle burns for a long time to fill out this review... On these my latest purchases for use during cooking etc and low and behold... order canceled customer! For over 30 years but i went to check on my order arrived broken lit course! Order acknowledgement on December 14 via FedEx, exactly correct and complete, safe and sound and yankee candle customer service reviews.! But when i checked their site, sure as $ # *!, they show in stock indicating most... Had no problem charging my card was over charged cashier informed me i could not get any response... Was a loyal customer of YC for over 30 years but that never happens, buying one Candle,! 33 people have already said they had on them to mark them as spam which i did some other and... Working as a customer service department and have received no response back at all instance, you should our! And frustrating experience ever a-holes any business was me, my order that i 'll be getting my but! A very negative online experience over the holidays from evergreens to Sweet baked.. Candle most frequently mention customer service is and all items were weeks late and my card number, your information. Payments so i should leave loyal customer for the entire order as spam which i did n't want sell... I said, `` are we supposed to wait online together while the order is still in the communal.! Candles Enjoy the season ’ s just no reason to give these a-holes any business wish i a... Just had two messed up orders back to me a replacement him my arrived. Explanation and my card was charged for the last three times ordering online can. Hours, and ads also have with you order number: my order arrived on 14...